CSC - Cruise Service Center GmbH
Analysis customer communication
Whether top down, derived from your strategic goals, or bottom up by creating a driver tree, measuring the performance parameters and condensing them into your relevant KPIs: we define the target values that are appropriate for your business case and compare them with the actual values..
Optimisation customer service
In order to achieve the goals of your customer communication, measures to improve the KPI are developed in close coordination with you, the necessary resources defined and the measures put in place with the team.
Provision of dedicated service center teams
You cannot cover the required capacity for your customer communication in-house? You lack first or second level support? Or help desk staff to support online bookings and sales staff with strong closing skills? We can help you. We have highly qualified and trained cruise and travel experts who communicate with your customers on your behalf.
Handling customer communication
Whether you are a start-up or only new to the German-speaking market: if you want to focus on your core competencies, whether product, tech or marketing, we are there for you to provide the best customer care and support - for more bookings and satisfied customers!
Your GSA in the D-A-CH region
For the full package: managing your German websites, running B2C and B2B advertising campaigns, negotiating commissions with intermediaries, sales and customer service - we are at your disposal.
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